TERMS AND CONDITIONS OF USE FOR AGGREGATOR SUB-MERCHANTS

INNOVA TUS PAGOS S.A.S. es una empresa facilitadora de pagos electrónicos que permite a las personas realizar transacciones en línea, ya sea de pagos o cobros, de manera segura. La plataforma operativa permite el traspaso de dineros de los USUARIOS a los SUBCOMERCIOS inscritos en INNOVA TUS PAGOS S.A.S.

Este acuerdo de voluntades tiene por finalidad dar a conocer la regulación de términos y condiciones bajo las cuales se deben usar las plataformas ofrecidas por INNOVA TUS PAGOS S.A.S., por ello es importante que revise detenida y detalladamente el siguiente texto acerca de la política de uso que hemos reunido en este documento, pues una vez usted los acepte podrá empezar a pagar y cobrar en línea mediante la plataforma tecnológica.

Con la aceptación de estos términos y condiciones, el SUBCOMERCIO, sea persona natural o jurídica, estará estableciendo un negocio jurídico que lo vincula con INNOVA TUS PAGOS S.A.S.

1. OBJETO

Este vínculo tiene como objeto regular los términos y condiciones bajo los cuales se rige el funcionamiento de las plataformas de servicios que INNOVA TUS PAGOS ofrece a sus usuarios.

Una vez acepte los términos y condiciones, INNOVA TUS PAGOS habilitará una cuenta para hacer uso de la o las plataformas. De esta manera, los USUARIOS y el SUBCOMERCIO podrán hacer uso de las herramientas tecnológicas transaccionales de pago y cobro a través de INNOVA TUS PAGOS y sus diferentes desarrollos e implementaciones en el estado de la técnica, lo que permitirá que el SUBCOMERCIO realice cobros de productos o servicios adquiridos a través de una compraventa entre el SUBCOMERCIO y el USUARIO, o donaciones cuando a estas haya lugar. El retiro de los saldos que surjan de estos movimientos de dinero se realizará según lo acordado entre las PARTES.

2. PARTES

The following shall be considered the contractual parties or PARTIES to this agreement of wills:

2.1. INNOVA TUS PAGOS S.A.S. (AGREGADOR)

Para los efectos del mentado acuerdo, se tendrá como agregador a INNOVA TUS PAGOS S.A.S., en adelante INNOVA TUS PAGOS o simplemente ITP, sociedad debidamente constituida y registrada ante la Cámara de Comercio de Bogotá, identificada con NIT. 901.156.998-3, con domicilio en la ciudad de Bogotá.

2.2. SUBCOMERCIO

Para los efectos del mentado acuerdo, se tendrá como mandante a cualquier persona natural o jurídica registrada como “SUBCOMERCIO” en las plataformas que ha dispuesto INNOVA TUS PAGOS.

2.3. USUARIO (TARJETA HABIENTE/PAGADOR/DONADOR/CLIENTE)

En general, cualquier persona natural o jurídica que adquiera los servicios o productos que oferta el SUBCOMERCIO o que realice donaciones a través de la plataforma tecnológica INNOVA TUS PAGOS para realizar los pagos.

3. GENERALIDADES

3.1. MODELO AGREGADOR

Bajo esta modalidad, INNOVA TUS PAGOS actuará como facilitador y/o intermediario de pagos mediante su plataforma tecnológica operativa para el traspaso de los dineros entre el SUBCOMERCIO y los USUARIOS por medio de tarjetas de crédito, tarjetas débito PSE o pagos en efectivo a través de los diferentes convenios que se encuentren activos al momento de realizar los pagos. El SUBCOMERCIO en esta modalidad no requiere ningún convenio financiero, excepto una cuenta bancaria receptora de los fondos. En este modelo, el dinero proveniente del pago que haga el USUARIO será depositado primeramente en una cuenta bancaria de INNOVA TUS PAGOS, donde permanecerá hasta la fecha de dispersión acordada con el SUBCOMERCIO.

El SUBCOMERCIO debe entender que durante el tiempo que permanezca el dinero en las cuentas de INNOVA TUS PAGOS, este no será destinado a ninguna operación que genere rendimientos financieros. INNOVA TUS PAGOS no es una entidad vigilada por la Superintendencia Financiera de Colombia y el modelo agregador no permite bajo ninguna circunstancia que se presente este tratamiento de dineros de terceros.

3.2. MODELO GATEWAY

En este modelo, INNOVA TUS PAGOS no actúa como intermediario, sino como procesador del pago. Por lo cual, el dinero que transfiera el USUARIO será depositado directamente en la cuenta del SUBCOMERCIO. Para habilitar este servicio, el SUBCOMERCIO debe cumplir con los siguientes documentos y requisitos:

3.2.1. Procesamiento de transacciones a través de tarjeta de crédito:

Código Único de venta no presente GATEWAY.
Deberá habilitar las franquicias directamente con el banco donde tenga la cuenta y el Código Único GATEWAY.
Deberá remitir el certificado de la cuenta bancaria asociada al Código Único GATEWAY.

3.2.2. Procesamiento de transacciones a través de PSE:

El SUBCOMERCIO deberá estar registrado en el portal ACH.
El SUBCOMERCIO deberá remitir el service code.
El SUBCOMERCIO deberá remitir el entity code.
El SUBCOMERCIO deberá asignar a INNOVA TUS PAGOS como su pasarela de pagos en ACH.

3.3. DISPOSICIONES GENERALES SOBRE LOS MODELOS

Frente a los modelos de negocio, el SUBCOMERCIO debe entender que se pueden presentar las siguientes condiciones:

The SUB-MERCHANT may enable both the AGGREGATOR and GATEWAY models simultaneously.
Si el SUBCOMERCIO solicita la habilitación del modelo GATEWAY sin cumplir con todos los requisitos, las transacciones podrán realizarse, pero estas se manejarán bajo los parámetros y costos del modelo AGREGADOR hasta que se cumplan la totalidad de requisitos exigidos por el modelo GATEWAY.

The SUB-MERCHANT understands and accepts that the activation of services under both the AGGREGATOR and GATEWAY models requires approval from financial institutions, and therefore, the implementation of the service may take up to forty-five (45) days.

3.4. DISPONIBILIDAD DE LOS SERVICIOS

Los servicios ofrecidos serán los que se encuentren disponibles al momento de realizar pagos en la plataforma tecnológica o las que se puedan implementar a futuro de manera permanente. Esto no impide que INNOVA TUS PAGOS suspenda el uso temporalmente de la plataforma por causas derivadas de mantenimiento y actualización del software, situación que será informada diligentemente al SUBCOMERCIO, salvo que esta se encuentre sometida a una situación de fuerza mayor o caso fortuito que impida su comunicación.

INNOVA TUS PAGOS no se hace responsable por la disponibilidad o posibles fallas que puedan presentar las entidades bancarias, centros de autorización y demás entidades que participen en la plataforma o en el modelo de pagos electrónicos.

3.5. PÁGINA WEB DEL SUBCOMERCIO

Independientemente del proveedor de servicios de web hosting utilizado por el SUBCOMERCIO, todas las transacciones y mensajes de datos originados desde su web serán atribuidos por INNOVA TUS PAGOS y no podrán ser repudiados por este.

Para hacer uso de la plataforma tecnológica, el sitio web o tienda virtual debe contar con un certificado SSL (https://). En caso de no cumplir con esta condición, INNOVA TUS PAGOS quedará facultado para bloquear la cuenta.

4. SERVICIOS

4.2. INNOVA TUS PAGOS es una empresa facilitadora de pagos electrónicos que está habilitada para prestar los siguientes servicios a sus SUBCOMERCIOS:

4.2.2.

Acceso a la plataforma de servicios de INNOVA TUS PAGOS destinada al procesamiento de pagos electrónicos como consecuencia de la venta de bienes y servicios (MERCHANT).

4.2.3.

Acceso a la plataforma de servicios de INNOVA TUS PAGOS destinada al procesamiento de pagos electrónicos como consecuencia de donaciones (MERCHANT).

4.2.4.

Provision of fixed terminals for processing payments from the sale of goods and services.

4.2.5.

Provisión de terminales fijas para el procesamiento de donaciones.

4.2.6.

Collection of funds on behalf of the SUB-MERCHANT for the sale of products, goods, or donations.

4.2.7.

Asistencia en la creación de portales WEB a través de los desarrollos dispuestos por INNOVA TUS PAGOS.

4.2.8.

Servicios de retiro de dinero a través de los canales autorizados.

4.2.9.

Dispersión de fondos a los SUBCOMERCIOS como compensación a los dineros recaudados en las cuentas habilitadas por este en el proceso de registro.

4.2.10.

Direct payment processing to SUB-MERCHANT accounts for the sale of products, goods, or donations.

4.3. El SUBCOMERCIO debe tener conocimiento que INNOVA TUS PAGOS no tiene injerencia en las siguientes conductas:

4.3.2.

INNOVA TUS PAGOS no tiene injerencia alguna en el negocio de compraventa llevado a cabo entre el SUBCOMERCIO y el USUARIO.

4.3.3.

INNOVA TUS PAGOS no tiene injerencia alguna en las donaciones concedidas por el USUARIO al SUBCOMERCIO.

4.3.4.

INNOVA TUS PAGOS no se hace responsable de las obligaciones tributarias en cabeza del SUBCOMERCIO.

4.3.5.

INNOVA TUS PAGOS no se hace responsable por la idoneidad, calidad, cantidad, distribución y demás características ofertadas sobre los productos o servicios por el SUBCOMERCIO al público en general.

4.3.6.

Aunque INNOVA TUS PAGOS en su sistema transaccional posee un módulo antifraude, el SUBCOMERCIO debe entender que las acciones dispuestas por la pasarela no garantizan la autenticidad o legalidad de las transacciones que se procesan a través del sistema. En este sentido, el riesgo de fraude es asumido por el SUBCOMERCIO conforme a las políticas dispuestas para ello.

4.4. El SUBCOMERCIO debe tener conocimiento que los servicios prestados por INNOVA TUS PAGOS no son equiparables a los siguientes:

4.4.2.

INNOVA TUS PAGOS no realiza labores de captación de dinero en cuentas bancarias, pues la relación establecida con el SUBCOMERCIO es un mandato que faculta a la pasarela para recaudar y gestionar las dispersiones de dinero.

4.4.3.

INNOVA TUS PAGOS no presta servicios bursátiles, reintegros del extranjero o servicios financieros en general.

4.4.5.

INNOVA TUS PAGOS no genera rendimientos con el dinero recaudado a título de mandato. El SUBCOMERCIO en este sentido entiende que los montos no están garantizados por ninguna autoridad estatal.

5. INSCRIPCIÓN

Los servicios de INNOVA TUS PAGOS deben ser utilizados a nombre propio o en representación y por cuenta de terceros en caso de las personas jurídicas legalmente constituidas en Colombia; está prohibida cualquier concesión a terceros salvo autorización expresa y fijada en medio escrito por parte de INNOVA TUS PAGOS.

Pueden inscribirse en INNOVA TUS PAGOS cualquier persona natural que no cuente con ningún impedimento para contraer obligaciones civiles por sí misma conforme al TÍTULO II del Código Civil colombiano (DE LOS ACTOS Y DECLARACIONES DE VOLUNTAD) o, en general, cualquier persona jurídica que cuente con su debido registro en la CÁMARA DE COMERCIO local o documento que haga sus veces y que cuente con Número de Identificación Tributario (NIT) proferido por la DIAN.

5.1.

Toda persona (SUBCOMERCIO) que desee implementar las soluciones de recaudo electrónico a través de INNOVA TUS PAGOS deberá registrarse en la plataforma, para lo cual deberá completar los formularios de registro, adjuntar la documentación correspondiente según la modalidad de inscripción y con las especificaciones indicadas.

5.2.

El SUBCOMERCIO deberá realizar un proceso de pre-registro mediante el cual diligenciará información básica. Este proceso solo habilitará la plataforma de INNOVA TUS PAGOS en ambiente de pruebas y no debe ser entendido por el SUBCOMERCIO como una aceptación para generar cobros a través de la plataforma.

5.3.

Para completar el proceso de registro, el SUBCOMERCIO deberá completar la información solicitada. Una vez sea cargada al sistema la totalidad de datos, INNOVA TUS PAGOS entrará a validar lo allí suministrado y dará respuesta al SUBCOMERCIO en un término de CINCO (05) días hábiles.

5.4.

El SUBCOMERCIO entiende que, en algunos casos, el proceso de estudio de registro puede contener especificidades que lleven al equipo de INNOVA TUS PAGOS a realizar un estudio extendido, por lo cual podrá solicitar más información e incluso una visita al SUBCOMERCIO. En este sentido, el término para informar la decisión adoptada podrá tardar hasta OCHO (08) días hábiles, lo cual es un requisito necesario para la aprobación de cualquier ESAL.

5.5.

INNOVA TUS PAGOS podrá abstenerse de habilitar la cuenta del SUBCOMERCIO en versión de producción a su entera discreción, lo cual incluye la posibilidad de no proporcionar el fundamento de la decisión.

5.6.

INNOVA TUS PAGOS validará la información consignada y podrá cruzarla en bases de datos públicas y privadas. El SUBCOMERCIO autoriza a INNOVA TUS PAGOS para recurrir a estos medios.

5.7.

All information provided by SUB-MERCHANTS during the registration process is presumed to be truthful and shall be considered a sworn statement.

Sin perjuicio de lo expuesto, INNOVA TUS PAGOS se reserva el derecho de cancelar, rechazar o suspender de manera temporal o definitiva cualquier SUBCOMERCIO en caso de detectar incongruencias en la información, acciones sospechosas o incumplimientos de políticas internas, sin estar obligada a informar las razones al SUBCOMERCIO.

Sin perjuicio de lo expuesto, INNOVA TUS PAGOS se reserva el derecho de cancelar, rechazar o suspender de manera temporal o definitiva cualquier SUBCOMERCIO en caso de detectar incongruencias en la información o acciones sospechosas o que vayan en contra de nuestras políticas, sin tener el deber de informar las razones al SUBCOMERCIO.

6. USO DE LA PLATAFORMA Y ENTREGA DE CLAVES

6.1. USUARIO Y CONTRASEÑAS

INNOVA TUS PAGOS habilitará una cuenta de pruebas con la dirección de correo electrónico principal que el SUBCOMERCIO hubiere allegado en el pre-registro. Así mismo, la llave de activación será el abonado telefónico celular principal. Una vez el SUBCOMERCIO complete el proceso de registro y sea activado por INNOVA TUS PAGOS, podrá realizar el cambio de llaves de activación.
Es responsabilidad del SUBCOMERCIO el manejo, custodia y cuidado de las claves para el acceso a su MERCHANT de cliente, por lo que cualquier uso de la plataforma o transacción realizada bajo su SUBCOMERCIO se presume veraz y autorizada. A partir de este momento, INNOVA TUS PAGOS queda exento de cualquier responsabilidad por los movimientos realizados desde su MERCHANT de cliente.

6.2. RESTABLECIMIENTO DE CONTRASEÑAS

Está facultado para hacer la solicitud de restablecimiento de contraseña tan solo el SUBCOMERCIO o su representante legal, mediante la casilla de “restablecer contraseña”.
Este restablecimiento se realiza únicamente al correo electrónico registrado. Se recomienda que, si el SUBCOMERCIO piensa cambiar la contraseña y los datos ingresados en el registro, primero actualice la información y luego proceda con el cambio de contraseña.

6.3. CONCILIACIÓN DE FONDOS

El SUBCOMERCIO y INNOVA TUS PAGOS acuerdan mediante este acuerdo que la conciliación de los fondos que perciba el SUBCOMERCIO por cuenta de los productos y servicios adquiridos por los USUARIOS en sus plataformas web de ventas asociadas a la plataforma tecnológica de pagos, se realizará los viernes de cada semana. En caso de que este día llegara a coincidir con una fecha festiva o día no hábil, la conciliación se realizará el día hábil siguiente.

6.4. MANEJO DE FONDOS

INNOVA TUS PAGOS se compromete a utilizar los fondos del USUARIO con la instrucción estricta establecida por este. INNOVA TUS PAGOS no está obligado a cumplir con las obligaciones tributarias o cambiarias que surjan del negocio jurídico entre el SUBCOMERCIO y el USUARIO.

6.5. USO DE FONDOS

INNOVA TUS PAGOS no es una entidad financiera ni una empresa captadora de dinero. En consecuencia, los saldos que ingresen a la cuenta temporal de INNOVA TUS PAGOS no generarán intereses a favor de los SUBCOMERCIOS. Dichas sumas estarán disponibles para el SUBCOMERCIO una vez el dinero se vea reflejado en la cuenta y de acuerdo con las políticas y condiciones de INNOVA TUS PAGOS.

6.6. DISPERSIÓN DE FONDOS

INNOVA TUS PAGOS transferirá los fondos recaudados a la cuenta indicada y/o asociada en las fechas acordadas con el SUBCOMERCIO. En caso de que este requiera el retiro de fondos fuera de las fechas establecidas, comprende que dicha transacción puede generar un costo adicional y que está dispuesto a asumirlo.
La transferencia de fondos no podrá realizarse si el SUBCOMERCIO no cuenta con al menos DOSCIENTOS CINCUENTA MIL PESOS ($250.000.00) M/CTE en la cuenta habilitada por INNOVA TUS PAGOS.

6.7. AUTENTICIDAD DE LAS TRANSACCIONES Y FRAUDE

Se entiende que la plataforma es un sistema de información para recopilar y confirmar datos, que el propietario de la transacción es el USUARIO y que INNOVA TUS PAGOS no es una entidad que suministre medios de pago. Por lo tanto, INNOVA TUS PAGOS no asume responsabilidad alguna por la autenticidad de las transacciones que se efectúen a través de la plataforma, ni por la presencia de fraude en las transacciones.

INNOVA TUS PAGOS podrá habilitar en la plataforma transaccional un módulo de prevención del fraude, configurable según el perfil de cada SUBCOMERCIO. La habilitación de esta herramienta es un apoyo en la prevención del fraude y limitación de transacciones que cumplan con un perfil de riesgo. Sin embargo, el SUBCOMERCIO entiende que este módulo no previene la ocurrencia de posibles fraudes y se compromete a vigilar las transacciones que se lleven a cabo a través de su cuenta.
Por lo tanto, INNOVA TUS PAGOS no responderá por fraudes generados en las cuentas de los SUBCOMERCIOS.

6.8. RETENCIÓN DE FONDOS

Para mitigar el riesgo de fraude en las transacciones, INNOVA TUS PAGOS podrá realizar verificaciones y aplicar retenciones preventivas hasta por el 100% de los montos según la actividad económica del SUBCOMERCIO.

6.8.1. Actividades económicas con retención de hasta 240 días

Si el SUBCOMERCIO pertenece a una de las siguientes actividades económicas, el dinero podrá ser retenido hasta por 240 días:

Hoteles, aparta-hoteles y alojamientos turísticos
Seguros y reaseguros
Agencias de viajes y operadores turísticos
Organización de eventos y espectáculos en vivo
Otras actividades recreativas y deportivas
Servicios de entrega a domicilio a través de plataformas

6.8.2. Otras actividades económicas

Los SUBCOMERCIOS que no pertenezcan a las actividades mencionadas en el ordinal anterior podrán estar sujetos a una retención de fondos de hasta 120 días.

Cuando una transacción sea marcada como posible fraude, INNOVA TUS PAGOS informará al SUBCOMERCIO a través de la plataforma MERCHANT o al correo electrónico registrado. Se solicitarán los soportes documentales necesarios para el estudio del caso.

7. RESPONSABILIDAD DE LAS PARTES

7.1. Responsabilidad del SUBCOMERCIO

El SUBCOMERCIO es responsable del correcto uso de la plataforma de pagos electrónicos de INNOVA TUS PAGOS y de cumplir con la legislación vigente.

7.2. Riesgo de fraude

El SUBCOMERCIO acepta que la contratación no presencial implica un riesgo de fraude por suplantación de identidad, lo que puede conllevar a adquisiciones no autorizadas por el USUARIO.

7.3. Uso indebido de la plataforma

El SUBCOMERCIO indemnizará a INNOVA TUS PAGOS por cualquier acción judicial, demanda, reclamación o sanción derivada del uso indebido o fraudulento de la plataforma de pagos electrónicos.

7.4. Reclamos de USUARIOS

El SUBCOMERCIO es responsable de atender los reclamos de los USUARIOS sobre la calidad, cantidad o entrega de los bienes y servicios adquiridos. INNOVA TUS PAGOS no se hace responsable por estos aspectos.

7.6. Contracargos y reversiones

Si un USUARIO solicita una reversión de pago o contracargo, INNOVA TUS PAGOS informará al SUBCOMERCIO. En caso de que el banco emisor debite los fondos de la cuenta de INNOVA TUS PAGOS, el SUBCOMERCIO deberá reembolsar la suma en el tiempo indicado.

8. DECLARACIONES DEL SUBCOMERCIO

Sin perjuicio de las obligaciones antes mencionadas, son declaraciones del SUBCOMERCIO las siguientes:

8.16.

El SUBCOMERCIO es aquel que se identifica en el formulario de registro y da fe de la veracidad sobre la información allí consignada; así mismo, será quien velará por la actualización de la misma.

8.17.

Cuando el SUBCOMERCIO sea una persona jurídica, este declara que la persona que realiza el proceso de registro está plenamente facultada para realizar este tipo de acto y contraer obligaciones.

8.18.

The SUB-MERCHANT is a person fully capable of entering into binding legal obligations.

8.19.

El origen de fondos del SUBCOMERCIO y la destinación de los recaudados a través de la pasarela de pagos no provienen ni están encaminados a la comisión de alguna conducta prohibida por la legislación colombiana, así mismo, que no tienen una fuente vinculada al LA/FT/DPADM.

8.20.

La vinculación del SUBCOMERCIO con INNOVA TUS PAGOS no genera ninguna incompatibilidad o conflicto de interés con los estatutos y directrices fijadas por el SUBCOMERCIO.

9. TARIFAS Y CARGOS

Las tarifas vigentes serán siempre las publicadas en la página oficial de INNOVA TUS PAGOS.

9.16.

Las tarifas podrán ser modificadas en cualquier momento con previa notificación al SUBCOMERCIO, las cuales se entenderán aceptadas con la realización de transacciones posteriores a dicha notificación.

9.17.

INNOVA TUS PAGOS podrá incrementar las tarifas unilateralmente en cualquier tiempo para ser competitivo en los mercados donde tenga presencia en los siguientes casos:

9.17.1. Cuando existan cambios en las condiciones de los proveedores de servicios.
9.17.2. When macroeconomic changes justify it.
9.17.3. When changes in tax regulations warrant it.

9.18.

Las modificaciones en las tarifas serán notificadas por INNOVA TUS PAGOS con una antelación de treinta (30) días al correo del comercio. Esta temporalidad no se aplicará cuando la modificación se produzca por mutuo acuerdo entre las partes.

9.19.

El SUBCOMERCIO podrá terminar la relación contractual si no está de acuerdo con los incrementos en las tarifas notificados por INNOVA TUS PAGOS.

9.20.

Si el SUBCOMERCIO tiene dudas sobre el cobro de tarifas, periodicidad o manera en que estas son aplicadas, lo notificará a INNOVA TUS PAGOS para su aclaración.

9.21.

El SUBCOMERCIO asumirá el pago de cualquier impuesto o tributo que se genere en su transacción por tratarse de un mandato de pago. INNOVA TUS PAGOS S.A.S. expedirá los respectivos certificados de retenciones y pago de impuestos pertinentes.

9.22.

Si el SUBCOMERCIO está exento de alguna tributación (retefuente, reteica, reteiva, gravamen financiero 4×1000, IVA), deberá comunicarlo a INNOVA TUS PAGOS mediante correo electrónico a administrativo@innovatuspagos.co, adjuntando:

RUT actualizado (no mayor a un mes).
Certificado de existencia y representación legal (Cámara de Comercio) no mayor a un mes.
Si pertenece a Régimen Simple y/o Régimen Especial, suministrar carta firmada por el Representante Legal y/o Contador indicando la normatividad que lo exime.

Si el SUBCOMERCIO no lo notifica en debida forma y se realizan deducciones indebidas, INNOVA TUS PAGOS intentará recuperar dichos fondos, pero no estará obligada a reintegrarlos si los agregadores se niegan a hacerlo.

9.23.

Si el SUBCOMERCIO cambia su situación fiscal y queda exento de algún tributo, deberá enviar su solicitud y RUT actualizado a administrativo@innovatuspagos.co. En ausencia de esta notificación, se asumirá la situación fiscal reflejada en el RUT registrado inicialmente.

10. TRANSFERENCIAS DE MONTOS A CUENTAS BANCARIAS

Una vez autorizado el SUBCOMERCIO para realizar transacciones, se le concederá una cuenta donde podrá visualizar sus movimientos. El SUBCOMERCIO será el único responsable del acceso a su cuenta y la supervisión de sus operaciones.

10.1.

INNOVA TUS PAGOS S.A.S. realizará el pago de las sumas recaudadas el día viernes hábil de cada semana. Si dicho día es festivo, el pago se realizará al siguiente día hábil.

10.2.

El SUBCOMERCIO deberá tener en su cuenta MERCHANT al menos QUINIENTOS MIL PESOS ($500.000.00) M/CTE para que los fondos sean dispersados. Si desea dispersión por un valor menor, deberá solicitarlo a operaciones@innovatuspagos.co, en cuyo caso los fondos se transferirán en 24 a 72 horas.

10.3.

Si el SUBCOMERCIO no informa ninguna inconsistencia en tres (3) días calendario después de la dispersión, se entenderá que la transferencia fue correcta y con los descuentos aplicables.

10.4.

El SUBCOMERCIO acepta que cada dispersión tiene un costo de SIETE MIL PESOS ($7.000.00) M/CTE más IVA, salvo acuerdo en contrario.

10.5.

INNOVA TUS PAGOS podrá marcar solicitudes de transferencia como posible fraude y retener los fondos parcial o totalmente hasta que se realice un estudio documental.

11. ACTIVIDADES PROHIBIDAS

El SUBCOMERCIO no podrá recibir pagos a través de INNOVA TUS PAGOS si su actividad está relacionada con:

Criptoactivos y criptomonedas.
Juegos de azar y apuestas en línea.
Financiamiento de campañas políticas.
Contenidos pornográficos, drogas, explotación sexual de menores.
Turismo sexual o trata de personas.
Compra y venta de productos cannábicos.
Minería ilegal, tráfico de animales o recursos naturales no renovables.
Comercio de desperdicios, desechos y chatarra.
Recaudos de operaciones de clubes deportivos.
Prestamistas de dinero no autorizados por la Superintendencia Financiera de Colombia.
Empresas offshore o bancos pantalla.
Páginas de videochat erótico o contenido para adultos.
Venta de armas y municiones (excepto estatales).
Extracción de oro, esmeraldas y metales preciosos.
Fundaciones sin ánimo de lucro (excepto hospitales, universidades, copropiedades y asociaciones de padres).
Religious communities.
Actividades prohibidas por el Código Penal Colombiano.

11.6.

Si INNOVA TUS PAGOS encuentra riesgos legales o reputacionales, podrá terminar la relación contractual sin indemnización.

12. TRATAMIENTO DE DATOS

En conformidad con la Ley 1581 de 2012, el SUBCOMERCIO autoriza a INNOVA TUS PAGOS para el tratamiento de sus datos personales con fines legales, contractuales y de mercadeo.

12.1.

El SUBCOMERCIO autoriza a INNOVA TUS PAGOS para:

Procesar pagos.
Validar transacciones para prevenir fraude.
Enviar promociones y publicidad.

12.2.

El SUBCOMERCIO debe publicar en su sitio web la Política de Privacidad de INNOVA TUS PAGOS para que los USUARIOS acepten el tratamiento de datos.

13. CARDHOLDER/PAYER/DONOR TERMS AND CONDITIONS

Regardless of how a SUB-MERCHANT connects to the PAYMENTS WAY services, they must make available on their website a space to publish their own terms and conditions for payers, including at least the following information regarding the payment gateway.

13.1. That the payer uses the payment system at their own account and risk.

13.2. That the payment processor does not guarantee the absence of fraud involving cardholder data.

13.3. That the payment processor is not responsible for the suitability, quality, quantity, distribution, or any other characteristics of the products or services offered by the SUB-MERCHANT.

13.4. That the payment processor does not guarantee the availability or timing of service functionality.

13.5. That PAYMENTS WAY is not responsible for additional charges or taxes arising from the relationship between the SUB-MERCHANT and the PAYER.

13.6. That PAYMENTS WAY is not responsible for any noncompliance with data processing obligations by the SUB-MERCHANT.

13.7. That the PAYER authorizes the payment processor to process personal data to prevent identity theft, send general information, and even marketing materials.

A SUB-MERCHANT that fails to incorporate the provisions above will assume all liability for personal data processing claims at their own risk, holding PAYMENTS WAY harmless from any claims from payers. In any case, the SUB-MERCHANT must:

13.8. Allow the payment facilitator to verify the terms and conditions containing the above statements.

13.9. Respond to any claims made by their PAYERS regarding data processing.

14. RECURRING DEBITS

Recurring debits are an option that allows activation of the PAYMENTS WAY transactional platform in order to enable automatic and recurring debits at a given frequency to PAYERS or CARDHOLDERS who consent to the service, for the purpose of paying for products and/or services or simply making donations.

14.1. It is the obligation of the SUB-MERCHANT to obtain prior authorization by any means they deem appropriate for the execution of the automatic debit. This authorization may be requested by PAYMENTS WAY at any time during the contractual relationship.

14.2.The SUB-MERCHANT must clearly and comprehensibly inform the USER that they are enrolling in a recurring debit, including all relevant details (duration, amount, debit dates, etc.).

14.3.The SUB-MERCHANT shall pay PAYMENTS WAY the service fees for recurring debits.

14.4.PAYMENTS WAY is not responsible for the quantity or quality of products offered through recurring debits. Likewise, PAYMENTS WAY is not responsible for issuing donation certificates when transactions arise from this type of agreement.

14.5. The SUB-MERCHANT shall notify PAYMENTS WAY of the USER’s cancellation of the recurrence, indicating all necessary data (cardholder’s name, ID number, date of last debit, cardholder’s email) in order to stop debiting the registered account. This communication shall be sent to operaciones@paymentsway.co. The SUB-MERCHANT understands that cancellation of the debit may take up to five (5) business days, and therefore, any debit made during this period must be assumed by the SUB-MERCHANT.

14.6. The SUB-MERCHANT shall refund the USER any debit resulting from late or incorrect communication to PAYMENTS WAY regarding the cancellation of the automatic debit service.

14.7. PAYMENTS WAY shall honor chargebacks and reversals filed with the bank. The SUB-MERCHANT understands that PAYMENTS WAY is not responsible for any funds lost due to such requests and agrees to return the amount to PAYMENTS WAY. The gateway is authorized to deduct these amounts from future disbursements.

15. TOKENIZATION AND FUTURE CHARGES

Tokenization and future charges is an option that allows activation of the PAYMENTS WAY transactional platform to store and process credit card transactions after a service has been provided. In this regard, the CARDHOLDER agrees that:

15.1. The SUB-MERCHANT with whom the transaction is being conducted may have this option enabled, allowing them to store the card and CARDHOLDER information for the purpose of tokenization and future charges.

15.2. The SUB-MERCHANT shall determine how long the CARDHOLDER's information is stored, but must always store it under proper standards.

15.3. The SUB-MERCHANT is solely responsible for the charges, quality, and quantity of the products and services processed under this feature. Any claims must be addressed directly by the CARDHOLDER to the SUB-MERCHANT through their authorized communication channels.

15.4. The SUB-MERCHANT shall inform the CARDHOLDER of the registration of the payment method via tokenization and the charges that result from its use.

16.5. The SUB-MERCHANT shall hold PAYMENTS WAY harmless from any type of claim arising from tokenization and future charges.

16. GENERAL PROVISIONS ON CHARGEBACKS, REVERSALS, AND REFUNDS

For the purposes of this section, both the SUB-MERCHANT and the USER understand that:

16.1. A CHARGEBACK is a debit applied by the BANK to PAYMENTS WAY when the CARDHOLDER files a transaction cancellation request with the bank, citing fraud, unrecognized transactions, dissatisfaction with the product, among other reasons. PAYMENTS WAY is thus authorized to deduct the corresponding amount once the BANK processes the chargeback.

16.2.In accordance with Article 51 of Law 1481 of 2011 (Consumer Statute) and Decree 587 of 2016, the USER may request a REVERSAL from the issuing bank for a payment made via credit card or PSE within five (5) business days from the payment date, or when the USER was unaware of the transaction, in cases of fraud, unauthorized transactions, exercised right of withdrawal, non-delivery of the item, or when the product quality does not match what was described by the SUB-MERCHANT, including duplicate charges.

16.3.A REFUND is the return of money to the CARDHOLDER when PAYMENTS WAY requests transaction documentation marked as irregular and/or fraudulent, and the SUB-MERCHANT fails to provide it within eight (08) days after the gateway's notification.

16.4.When PAYMENTS WAY requests that a SUB-MERCHANT classify a transaction under the aforementioned standards, the SUB-MERCHANT must provide appropriate documentation to support the transaction before the bank.

16.5.The SUB-MERCHANT understands that CHARGEBACKS and REVERSALS are initiated by the USER through the bank. PAYMENTS WAY has no influence over them and acts only as a facilitator in the communication and defense process.

16.6.The SUB-MERCHANT accepts that PAYMENTS WAY may debit these amounts from the balances reflected in their transactional console. The SUB-MERCHANT also authorizes the deduction of any costs incurred by PAYMENTS WAY for reconciliations, penalties, litigation, court costs, or legal fees in defending the SUB-MERCHANT or the gateway itself.

16.7.To mitigate any monetary loss to PAYMENTS WAY due to CHARGEBACKS, REVERSALS, or REFUNDS, the SUB-MERCHANT authorizes the gateway to withhold, at its discretion, an amount per transaction ranging between five percent (5%) and fifteen percent (15%).

16.8.PAYMENTS WAY may increase the retention from fifteen percent (15%) to twenty percent (20%) if the SUB-MERCHANT:

16.8.1. Exceeds monthly transactional volume of twenty thousand dollars (USD $20,000).

16.8.2. Exceeds a fraud rate of one percent (1%) monthly, regardless of total transaction volume.

16.8.3. Is deemed, based on PAYMENTS WAY’s market experience, to pose a high fraud or illicit activity risk.

16.9. PAYMENTS WAY shall release retained funds up to sixty (60) days after the transaction date.

16.10.PAYMENTS WAY shall apply a charge of TWENTY THOUSAND PESOS ($20,000.00 COP M/CTE for each chargeback deduction, which shall be debited from the SUB-MERCHANT’s available funds in the MERCHANT console.

16.11.If funds in the console are insufficient to cover CHARGEBACKS, REVERSALS, or REFUNDS, PAYMENTS WAY is authorized to deduct from the reserve fund. If that is also insufficient, it may deduct from future sales.

16.12.If reserve funds do not cover CHARGEBACKS, REVERSALS, or REFUNDS, PAYMENTS WAY shall issue a collection notice to the SUB-MERCHANT for reimbursement. If no payment is received within eight (08) days, PAYMENTS WAY may terminate the contract, enforce applicable guarantees, report the SUB-MERCHANT to financial information operators, and initiate judicial or extrajudicial actions.

16.13.Retentions applied to the reserve fund are not considered deductions. They must be understood as withholdings, and may only be considered deductions when used to cover CHARGEBACKS, REVERSALS, or REFUNDS.

17. GUARANTEE

The gateway may, at any time, request that the SUB-MERCHANT provide a guarantee acceptable to PAYMENTS WAY, under the same circumstances established for the increase of the Reserve Fund.

18. TERMINO DE DURACIÓN

This agreement has an indefinite duration; in any case, either party may terminate the relationship with written notice no less than thirty (30) days prior to the termination date.

18.1. For the SUBMERCHANT to send a notice of termination and for it to be accepted, there must be no pending CHARGEBACKS or REVERSALS. The submission of a CHARGEBACK or REVERSAL between the notice and the effective date of termination shall suspend the notice period.

19. GROUNDS FOR TERMINATION

19.1. The SUBMERCHANT may terminate this agreement on the following grounds:

19.1.1. Persistent breach of the agreement by PAYMENTS WAY.

19.1.2. Disagreement with fee increases.

19.1.3. Disagreement with the modification of terms and conditions, duly notified.

19.2. PAYMENTS WAY may terminate this agreement without any claims from the SUBMERCHANT in the following events:

19.2.1. If the SUBMERCHANT provides false or misleading information during registration.

19.2.2. If the SUBMERCHANT breaches the accepted declarations.

19.2.3. If the SUBMERCHANT fails or refuses to establish the reserve fund or guarantees referred to in this agreement.

19.2.4. If the SUBMERCHANT is reluctant to implement security measures and ensure optimal operation of the payment console.

19.2.5. If the SUBMERCHANT engages in hacking or violates the PAYMENTS WAY platform.

19.2.6. If PAYMENTS WAY determines, according to its policies, that the SUBMERCHANT presents a legal, AML/CFT, reputational, operational, or any other type of risk.

19.3. If the SUBMERCHANT has funds in its transaction console at the time of contract termination, PAYMENTS WAY will retain these funds as a reserve for up to one hundred twenty (120) days from the last transaction. However, the SUBMERCHANT agrees that if a USER files a claim during this period, the funds may be withheld until the dispute is resolved.

19.4. The SUBMERCHANT understands that the reserve fund amounts will not generate returns in favor of PAYMENTS WAY or the SUBMERCHANT.

20. INACTIVE ACCOUNTS

20.1. 20.1. If the SUBMERCHANT activates the PAYMENTS WAY transaction console but does not conduct any transactions other than tests within one hundred eighty (180) calendar days, it shall be understood as the SUBMERCHANT’s intention not to use the services, and the transaction console will be deactivated, with the contract deemed rescinded.

20.2. Transcurrido ciento veinte (120) días de inactividad del SUBCOMERCIO en la consola transaccional, PAYMENTS WAY remitirá comunicación a fin de corroborar si desea seguir haciendo uso de los servicios, si el comercio no da respuesta dentro de los siguientes treinta (30) días, su cuenta será inactivada y el contrato se entenderá desistido.

20.3. After one hundred twenty (120) days of inactivity, PAYMENTS WAY will send a communication to confirm whether the SUBMERCHANT wishes to continue using the services. If there is no response within the next thirty (30) days, the account will be deactivated and the contract deemed rescinded.

20.4. If a SUBMERCHANT’s account is deactivated, to use the services again, the SUBMERCHANT must complete the registration process again, which may be rejected based on PAYMENTS WAY's acceptance conditions.

21. LIMITATIONS OF LIABILITY

21.1. PAYMENTS WAY shall not be liable for any type of fault related to loss of business opportunity, consequential damages, lost profits, reputational loss, moral damages, or any other kind of damage to the SUBMERCHANT.

21.2. PAYMENTS WAY shall not be responsible for material damages to goods offered by the SUBMERCHANT or for defective service provision, if applicable.

22. PRIVACY PROTECTION

22.1. By signing these Terms and Conditions, the parties agree to maintain absolute confidentiality over any information exchanged that is marked as confidential, including technical, financial, business processes, or know-how related information. The parties shall use the information solely for the purposes it was entrusted or for the execution of this contract, unless the receiving party is compelled by a competent authority to disclose it, in which case it shall be disclosed only to the extent required.

22.2. PAYMENTS WAY shall not be responsible for the use of information exchanged between SUBMERCHANTS and USERS; each party understands the seriousness of handling information for unauthorized purposes and acknowledges that misuse of acquired information not only violates this contract but may also constitute civil or criminal offenses under Colombian law.

23. ACCEPTANCE OF TERMS AND CONDITIONS

23.1. PAYMENTS WAY undertakes to treat the legitimately collected information from the SUB-MERCHANT and USERS responsibly, in accordance with its Privacy Policy, Law 1581 of 2012, or any other regulation that supplements, adds to, or modifies it. When such information comes from a third party, that third party will be solely responsible for the handling of such information.

23.2. AUTHORIZATION TO CONSULT INFORMATION WITH CREDIT BUREAUS: The SUB-MERCHANT authorizes PAYMENTS WAY, for control, supervision, and commercial information purposes, to consult and/or report to the financial information bureaus the origin, modification, or termination of direct and indirect obligations contracted previously or that may be contracted in favor of PAYMENTS WAY, especially everything related to debts, outstanding and unpaid obligations, and payment habits. This authorization includes all present, past, and future information regarding the management, status, and fulfillment of obligations to PAYMENTS WAY SOLUTIONS S.A.S. and authorizes PAYMENTS WAY SOLUTIONS S.A.S. to report, process, disclose, and consult the financial information bureaus or any entity responsible for managing commercial, personal, economic data, or information on commercial relationships with third parties. Additionally, they accept that the reported data be processed to achieve the purpose of the bureau and may be disclosed for commercial purposes, and the SUB-MERCHANT accepts that the records remain for the terms provided in the regulations of the respective information bureaus. The SUB-MERCHANT undertakes with PAYMENTS WAY to report in writing and in a timely manner any change in data, figures, and any information, as well as to provide all supporting documents required, and to have it updated at least annually in accordance with legal rules and the regulations and opinions issued by the Financial Superintendence of Colombia.

23.3. AUTHORIZATION TO CONSULT AML LISTS AND COMPLEMENTARY LISTS: The SUB-MERCHANT authorizes PAYMENTS WAY to carry out searches in binding, restrictive, and complementary AML/CFT databases, with the data provided by the SUB-MERCHANT (which includes: partners, allies, employees, and any person who could be related to the SUB-MERCHANT), in order to mitigate AML/CFT crimes risk as provided in the PAYMENTS WAY SAGRILAFT Prevention Manual.

24. INTELLECTUAL PROPERTY RIGHTS

24.1. All software systems and contents considered works in accordance with Law 23 of 1982, as well as the design of the PAYMENTS WAY website, its developments, and the mobile application are the intellectual property of PAYMENTS WAY. Without prejudice to the legal actions that PAYMENTS WAY may bring against any person who attempts a partial or total copy of the website https://paymentsway.co, any technological development designated with the acronym “BY PAYMENTS WAY,” as well as the PAYMENTS WAY mobile application or the platform through which operations are carried out.

24.2The SUB-MERCHANT shall grant PAYMENTS WAY irrevocable authorization to use and publish its trademarks, names or logos, domains, and other designations owned by the SUB-MERCHANT for third parties during the term of this contract, in order to make known that it is a merchant that uses PAYMENTS WAY’s technological tools.

24.3. PAYMENTS WAY will allow the SUB-MERCHANT, on a non-transferable and exclusive basis, to download and use the PAYMENTS WAY software or services platform in order to integrate it into its website and use it for its purposes of paying and collecting through the platform.

24.4. Both the AGGREGATOR and the SUB-MERCHANT will keep confidential the information supplied between them, including but not limited to technical, financial, processes, methods, etc.

25. INDEMNITY

The SUBCOMMERCE shall hold PAYMENTS WAY harmless against any loss suffered due to:

25.1. When the SUBCOMMERCE incurs in violations of the representations, statements, or obligations informed and signed with PAYMENTS WAY.

25.2. Fraud resulting from transactions through its payment module.

25.3. Loss of information of its PAYERS.

25.4. Extracontractual liability that PAYMENTS WAY may incur due to the actions or omissions of the SUBCOMMERCE.

PAYMENTS WAY shall hold the SUBCOMMERCE harmless for losses suffered due to third-party claims when the gateway, through action or omission, generates verified circumstances of losses according to the service provision.

26. ASSIGNMENT

26.1. The SUBCOMMERCE shall refrain from assigning, in whole or in part, this agreement.

26.2. When a SUBCOMMERCE changes its operation to a different company from the one registered, or a company from the same group but with a different name or identification number, it must go through the entire registration process, under penalty of rejection.

26.3. PAYMENTS WAY may assign this agreement without prior authorization from the SUBCOMMERCE.

27. CHANGE FROM AGGREGATOR SERVICE TO GATEWAY.

When a SUBCOMMERCE intends to shift its services from the aggregator model to the Gateway model, it must follow the procedure below:

27.1. Expedite the issuance of the Unique Code (CU) with the banking entity.

27.2. Once the CU is issued to the SUBCOMMERCE, it must be sent to PAYMENTS WAY along with the request to change the model.

27.3. PAYMENTS WAY will process the request for terminals and credentials to make the business operate under the Gateway model. This process may take an estimated eight (08) business days.

27.4. Once PAYMENTS WAY informs the SUBCOMMERCE about the enabling of terminals and credentials under CU Gateway, the SUBCOMMERCE must register with ACH for activation, a process that may take an estimated forty-five (45) business days, over which PAYMENTS WAY has no control.

27.5. Once the SUBCOMMERCE is activated by ACH, it must send PAYMENTS WAY the SERVICE CODE and ENTITY CODE to continue the necessary steps for service provision.

In addition to the above process, the SUBCOMMERCE understands that:

27.6. PAYMENTS WAY will charge the fees under the Gateway model published on the website https://paymentsway.co/2

27.7. The banking entity will charge an additional fee for the service.

27.8. The SUBCOMMERCE will bear any withholding taxes or duties applicable.

27.9. PAYMENTS WAY will not transfer the aggregator model to Gateway until the SUBCOMMERCE fully complies with the details outlined in this section.

27.10. 27.10. During the interim period between the transition from aggregator model to Gateway, PAYMENTS WAY will continue charging according to the rates set in the original model.

28. FORCE MAJEURE OR FORTUITOUS EVENT

The parties are exempt from responsibility for the failure to comply with any of their obligations or for delays in fulfilling any of the services assigned to them, as long as these are due to force majeure or a fortuitous event. If the situation of force majeure or fortuitous event persists for more than thirty (30) days without the parties reaching an agreement on the measures to be taken, either party may terminate the contract governed by these general conditions. The deadlines stipulated in the contract will be automatically extended for an equal period for as long as the force majeure or fortuitous event lasts.

29. GENERAL ASPECTS

This Agreement constitutes the total agreement between the Parties regarding the subject matter and replaces all previous agreements, if any. There are no verbal or written agreements, understandings, or statements between the Parties differing from those stipulated here. In case any provision of this Agreement is declared invalid or null, the remaining provisions will continue to be binding on the Parties. Mere tolerance by one of the parties regarding the failure to fulfill the obligations of the other party shall not be interpreted as a tacit modification of the terms of this Agreement nor as a waiver of the tolerating party to enforce the fulfillment of the non-compliant obligations.

30. CONFIDENTIALITY

30.1. Both PAYMENTS WAY and the SUBCOMMERCE shall maintain absolute confidentiality regarding the information provided between them that is marked as confidential, as well as information that by its nature should be understood as confidential, such as financial information, technical data, business processes, codes, programs, and other proprietary information of each of the Parties.

30.2. The provision of information between the Parties does not transfer any ownership of such information.

30.3. The Parties agree not to use the information provided for any purpose other than the execution of the contract.

30.3. When one of the Parties must inform a competent authority of confidential information, it will inform the other party about the need to transmit the information.

31. NOTIFICATIONS

31.1. For all notification purposes, PAYMENTS WAY will notify the SUBCOMMERCE at the email address provided during registration. Similarly, PAYMENTS WAY will only accept communications from the SUBCOMMERCE when they come from this email address.

31.2. The SUBCOMMERCE will notify PAYMENTS WAY at the email addresses referenced in sections 9.7, 9.8, and 14.5.

31.3. Any notification made in the proper form will be presumed to have been made on the next day after sending.

32. MODIFICATIONS TO THE AGREEMENT

Modifications to this Agreement will be made according to the following guidelines:

32.1. PAYMENTS WAY will modify this document by notifying the SUBCOMMERCE of the changes via the email registered during registration.

32.2. The SUBCOMMERCE will have a period of thirty (30) calendar days to accept or reject the modification of the text. After this period, it will be understood as accepted.

32.3 If the SUBCOMMERCE decides to reject the modifications, it must notify PAYMENTS WAY via email at juridica@paymentsway.co within the time established in the previous paragraph. This act will terminate the relationship and will not lead to any indemnity.

32.4. Silence regarding the notification of the modification will be understood as acceptance of the changes.

32.5. The SUBCOMMERCE will frequently check the registered email to be notified of any changes, including checking spam or unwanted email folders to ensure it does not miss any notifications.

33. ENTIRE UNDERSTANDING

The invalidity or inapplicability of one or more clauses of this document will not affect the validity and application of the others.

34. ANNEXES

The following policies and guidelines are part of this contract and, therefore, must be strictly adhered to:

1. NON-PROFIT ENTITY REGISTRATION POLICY

When the entity undergoing the registration process is a non-profit organization (ESAL), it understands that it must undergo a series of verifications that may extend the approval process beyond that for a SUBCOMMERCE that does not meet this condition. In this sense, the ESAL understands that:

1.1. The ESAL must, in accordance with PAYMENTS WAY’s internal policies, request a visit for review by the compliance department. PAYMENTS WAY staff will be able to request information regarding the ESAL’s need for payment services and may ask for additional supporting documents beyond those already registered during the registration process.

1.2. The visit process depends on the time in which the ESAL reserves the space through the means provided by PAYMENTS WAY, and the approval or rejection times are subject to the visit’s completion and the submission of any additional documentation.

1.3. The approval term for an ESAL will begin once the visit is completed.

1.4. If the ESAL has specific fiscal conditions that exempt it from paying taxes, it must inform PAYMENTS WAY according to section 9 of the PAYMENTS WAY terms and conditions.

1.5. The ESAL understands that activation on the platform to receive funds must occur once the banking entity issues the unique code (CU) based on the ESAL's identity.

1.6. Despite needing the CU, the ESAL can allow payment collection under the gateway’s CU during the time it takes to issue its own CU, with prior authorization from PAYMENTS WAY. In this regard, the ESAL understands and accepts:

1.6.1. The ESAL understands that if it conducts transactions under PAYMENTS WAY's CU, it will be subject to RETEICA, RETEFUENTE, or other charges that cannot be refunded to the ESAL's account, even if it is exempt from these.

1.6.2. These charges will cease once the ESAL has its own CU, and this information is replicated in the transaction console.

1.6.3. If the ESAL agrees with the terms stated in the previous paragraphs, it must clearly and expressly send an email to juridica@paymentsway.co stating its desire to continue receiving transactional charges even though it understands that until it obtains its own CU, deductions will be made that cannot be requested back.

1.6.4. The ESAL will hold PAYMENTS WAY harmless for any charges resulting from transactions conducted under the aggregator’s unique code.

2. COMPLIANCE WITH ANTI-MONEY LAUNDERING AND TERRORISM FINANCING REGULATIONS BY THE SUBCOMMERCE

In this document, the SUBCOMMERCE affirms that it complies with the general and specific regulations on Anti-Money Laundering, Terrorism Financing, and Financing of the Proliferation of Weapons of Mass Destruction, as applicable and according to its industry. Furthermore, it accepts:

2.1. That it has at least basic mechanisms to prevent the commission of any crime in which the SUBCOMMERCE acts as an instrument for its execution.

2.2. That it will indemnify and hold PAYMENTS WAY harmless from any fines, damages, or losses suffered by the gateway due to non-compliance by the SUBCOMMERCE or the USER with the Anti-Money Laundering and Terrorism Financing regulations that are brought to its attention by the gateway.

2.3. That PAYMENTS WAY may cross-check any information it holds in its databases regarding the SUBCOMMERCE or the USER with public international and local lists of individuals investigated for Money Laundering, Terrorism Financing, and Financing the Proliferation of Weapons of Mass Destruction. If the investigation yields positive results, the necessary decisions will be made based on current regulations and PAYMENTS WAY’s SAGRILAFT prevention manual. All provisions and the obligations and rights derived from them related to Money Laundering, Terrorism Financing, and Financing the Proliferation of Weapons of Mass Destruction are substantial and will survive the termination of this contract.

2.4. That PAYMENTS WAY reserves the right to inform the SUBCOMMERCE of the type of finding and may terminate the contract upon simple notification of the termination of the contractual relationship based on a legal finding that prevents it from continuing the relationship.

2.5. The SUBCOMMERCE understands that a reference to a finding refers to the matching of a SUBCOMMERCE in binding lists (which leads to rejection or termination of the contract), restrictive lists (which leads to rejection or termination when the match is significant enough that the contractual relationship represents a risk to PAYMENTS WAY), or complementary lists (which leads to rejection or termination when the match is significant enough that the contractual relationship represents a risk to PAYMENTS WAY, according to the tools used by the gateway to conduct the SUBCOMMERCE’s evaluation).

3. ORIGIN AND DESTINATION OF FUNDS: THE SUBCOMMERCE AND THE USER

The SUBCOMMERCE and the USER declare under oath:

3.1. That their income comes from lawful activities and is not intended to finance illicit activities, that they do not have a negative record in lists of anti-money laundering or terrorism financing, whether national or international, nor are they involved in either of the two categories of money laundering (conversion or movement), and therefore, they agree to be liable to the other party and third parties for any damages caused as a result of the falsity of this statement.

3.2. That their good name and reputation are key elements in the execution of the Agreement, which is why they agree that a sufficient reason to terminate it, without any indemnification to the non-breaching party, will be the inclusion of either party, its legal representatives, shareholders, partners, or directors in an investigation, report, police record, or judicial list by national or foreign authorities, on suspicion of involvement in money laundering, drug trafficking, human trafficking, pimping, child pornography, embezzlement, bribery, kidnapping, extortion, corruption, trafficking in influence, smuggling, affiliation with illegal armed organizations, or criminal organizations of any kind, trafficking in weapons, terrorism, crimes against humanity, or crimes against sexual liberty, integrity, and education, etc.

For this purpose, they commit to complying with the legal requirements and obligations that apply to them, especially those relating to the prevention of money laundering and terrorism financing risks, including providing truthful and verifiable information and updating their institutional, commercial, and financial information when requested by PAYMENTS WAY.

3.3. The SUBCOMMERCE commits to implementing the measures required by the applicable regulations to prevent its operations from being used, with or without its knowledge or consent, as instruments for the commission of any illicit activity described in current criminal law, both national and international, especially money laundering and terrorism financing or any of the crimes related to them.

For all purposes, "money laundering" refers to the maneuvers and procedures used to give the appearance of legality to money and goods derived from illicit activities. These procedures include disguising the true origin and ownership of funds. Generally, money laundering occurs through the transfer, transformation, conversion, or mixing of assets derived from illicit activities with legitimate funds, with the purpose of concealing their true nature. Illicit assets are those derived from any crime specified under Colombian criminal law.

4. CHARGEBACK AND REVERSES POLICY

1. CHARGEBACK.

Un contracargo es la solicitud que interpone un tarjetahabiente ante el BANCO, por desconocimiento de una transacción.

1.1. CHARGEBACK GROUNDS:

A chargeback is a request made by a cardholder to the BANK for the reversal of a transaction due to the lack of recognition of the transaction.

1.1.1. When there is fraud due to identity theft.

1.1.2. When a transaction is duplicated.

1.1.3. When the transaction is unknown, either because the cardholder did not make it or because the name of the establishment shown in the statement is unrecognized.

1.1.4. When the purchase amount does not match the amount shown in the statement.

1.1.5. When the cardholder does not receive the product or service charged to their payment method.

1.1.6. When the product or service acquired does not meet the advertised conditions.

1.2. CHARGEBACK PROCEDURE

1.2.1. The acquiring BANK notifies PAYMENTS WAY or the SUBCOMMERCE of the chargeback request made by the cardholder.

1.2.2. PAYMENTS WAY will forward the chargeback to the SUBCOMMERCE when it has not been communicated by the BANK to the email provided by the SUBCOMMERCE during registration.

In this regard, it is the responsibility of the SUBCOMMERCE to ensure that this communication reaches the registered email, which may end up in the inbox, junk folder, or spam. Therefore, PAYMENTS WAY is not responsible if the SUBCOMMERCE does not notice the chargeback notification.

1.2.3. To reduce the application of chargebacks, the SUBCOMMERCE must have the following available information, as applicable:

1.2.3.1. Delivery guide with buyer details, cardholder details, and receipt signature, even if it is not the same person

1.2.3.2. Sales invoice according to current regulations.

1.2.3.3. Record of services rendered, such as accommodation registration, work order, hotel registration, ticket, etc.

1.2.3.4. Any other documents that PAYMENTS WAY may require.

1.2.4. The SUBCOMMERCE must submit the supporting documents within four (04) business days from the notification, whether from PAYMENTS WAY or the bank, under penalty of the application of the chargeback that prevents any recourse.

1.2.5. If the SUBCOMMERCE fails to submit the documents within the indicated time, PAYMENTS WAY may, at its discretion, temporarily block the SUBCOMMERCE's account until the reason for the chargeback is clarified.

1.3. CHARGEBACK APPLICATION

1.3.1. When a chargeback is applied to PAYMENTS WAY, the gateway will deduct the amount from subsequent transactions performed by the SUBCOMMERCE until the chargeback amount is covered.

1.3.2. PAYMENTS WAY will inform the SUBCOMMERCE of the debit made based on the chargeback.

1.3.3. PAYMENTS WAY will monitor and supervise the chargeback process to the extent permitted, but it cannot be held responsible for the amounts deducted from the SUBCOMMERCE’s account due to the chargeback.

1.3.4. PAYMENTS WAY is not responsible for the money deducted from the SUBCOMMERCE’s account as a result of the chargeback.

2. REVERSES

A reverse is the refund of money from a transaction made through PAYMENTS WAY's console at the request of the SUBCOMMERCE.

2.1. REVERSE GROUNDS

A reverse is valid under the following events:

2.1.1. When the SUBCOMMERCE’s user has been a victim of fraud.

2.1.2. When PAYMENTS WAY suspects a transaction is fraudulent, in which case it will contact the SUBCOMMERCE to request supporting documents and validate the appropriateness of the reverse.

2.1.3. When the transaction was not authorized by the cardholder.

2.1.4. When a discount is applied to the cardholder based on the same purchase.

2.1.5. When the payer has revoked authorization for recurring debits to their credit cards or bank accounts; in this case, the reverse can only be applied to credit cards.

2.1.6. When the SUBCOMMERCE requests it at the cardholder's request due to an error in selecting the product, retraction from the purchase (article 51 of law 1481 of 2011, Consumer Statute), cancellation of the purchase for reasons attributable to the SUBCOMMERCE, or when it does not meet the advertised conditions of quality and quantity.

2.1.7. The SUBCOMMERCE may request a partial reverse when the purchase includes several items and only wishes to return one or more of them to the cardholder.

2.2. CONDITIONS FOR PERFORMING A REVERSE.

2.2.1. The cardholder will have five (05) business days to request the reverse as described in the previous section. The SUBCOMMERCE will have the following options to process it:

2.2.1.1. The SUBCOMMERCE may return the money from the MERCHANT CONSOLE up to twenty-four (24) hours after the transaction is completed. Once this period has passed, the SUBCOMMERCE must proceed as outlined in the next section.

2.2.1.2. The SUBCOMMERCE must request the reverse via email to the address operaciones@paymentsway.co providing the necessary details to identify the transaction to be REVERSED, such as (i) transaction number, (ii) transaction date, (iii) transaction amount, and (iv) reverse amount.

2.2.2. The SUBCOMMERCE understands that when the gateway processes the reverse, it is subject to the times determined by the financial entities.

2.2.3. Under no circumstances will REVERSES be processed for transactions older than ninety (90) calendar days from the time of the request.

2.3. STATEMENTS ABOUT THE REVERSE.

2.3.1. That the reverse request is made according to one of the events outlined in section 2.1. (REVERSE GROUNDS).

2.3.2. That the identification of the payment instrument to which the reverse will be applied should not contain the full number of the payment method, ensuring security for the cardholder.

2.4. RESPONSE TIMES FOR THE REVERSE.

2.4.1. Both the SUBCOMMERCE and the cardholder understand that PAYMENTS WAY may take up to fifteen (15) days to apply the reverse from the moment the request is properly notified.

2.4.2. PAYMENTS WAY is not responsible for the time it takes financial entities to apply the reverse.

2.5. RESPONSIBILITY FOR REVERSALS.

2.5.1. The responsibility resulting from the reverse request lies exclusively with the SUBCOMMERCE.

2.5.2. The SUBCOMMERCE releases PAYMENTS WAY from responsibility for reversals made at the request of the payment instrument issuer or the cardholder.

3. COMMON PROVISIONS

3.1. Both the chargeback procedure and the reverse procedure are external to PAYMENTS WAY SOLUTIONS S.A.S., in which PAYMENTS WAY only acts as a mediator, and is exempt from any responsibility arising from these procedures.

3.2. Documents provided by the SUBCOMMERCE as proof to validate the purchase and address the chargeback are analyzed by personnel from the issuing bank, who will determine their validity, truthfulness, and suitability.

3.3. PAYMENTS WAY is not responsible for the information received through the SUBCOMMERCE as evidence, and this information will be presumed truthful and legal, without prejudice to any legal actions that PAYMENTS WAY or the issuing bank may take against the SUBCOMMERCE if false or altered information is provided to support a purchase and handle such disputes.

3.4. If PAYMENTS WAY is unable to recover the amounts debited for chargebacks or reversals from PAYMENTS WAY's account, the SUBCOMMERCE will be considered a DEBTOR to PAYMENTS WAY for the amounts debited from the company's account for addressing the chargebacks or reversals. These amounts must be reimbursed by the SUBCOMMERCE immediately or within a maximum period of five (05) days after the notification of the discrepancy to the SUBCOMMERCE.

3.5. PAYMENTS WAY may place the SUBCOMMERCE in default for the days it takes to settle the pending payments to PAYMENTS WAY. This default may be subject to interest at the highest rate allowed by Colombian law at the time.